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Two simple examples of technology personalisation:
1) ABM Machine: they are silent until you walk up to it, and it immediately greets you and turns on the screen. One bank I saw even has an "avtar' image of a woman greeting you.
2) Ambulance: the usual siren, but at a junction, a voice asking "please stand back and allow us to pass". This is the ultimate in politeness!
December 26, 2003 at 08:57 PM in Japan | Permalink | Top of page | Blog Home